Numa focuses on voice calls and SMS — perfect for the US. EITS converses through WhatsApp Business API, LatAm's #1 channel with 90%+ penetration.
Numa covers Service BDC. EITS covers the entire dealership cycle with role-specific agents (sales, service, parts).
Platform, agents and support 100% in Spanish. Anti-fraud KYC before test drives. Numa offers neither.
Comparison based on public information from numa.com (2026) and EITS's stack for LatAm dealerships.
| Capability | ✦ EITS | Numa |
|---|---|---|
| Primary market | LatAm + Hispanic US | US |
| Native language | Spanish + English | English only |
| Primary communication channel | WhatsApp Business API | Voice + SMS |
| Sales coverage | Yes | No |
| Service / BDC coverage | Yes | Yes |
| Parts coverage | Yes | No |
| KYC anti-fraud before test drive | Yes | No |
| 6-character VIN/VDS decoding | Yes | No |
| Vehicle lifecycle (HERO) | Yes | No |
| Conversational AI agents (LLM) | AI-first multi-agent | Voice AI only |
| LatAm bank integrations | BAC, Banpro, Davivienda, BBVA | No |
| Spanish support, LatAm timezones | Yes | No |
| Time to implementation | 2-6 weeks | Days (BDC only) |
| Commercial model | Accessible pilot, no lock-in | Monthly USD subscription |
What no US-centric player offers to LatAm dealerships.
Full platform, agents and support in Spanish. Numa runs in English only with no LatAm-timezone tier-1.
Conversations, service approvals, inspection photos and payments in WhatsApp. Numa does not integrate WhatsApp Business API.
We verify lead identity before scheduling. Lift show-up rate from 30-40% to 70%+. Numa schedules, doesn't verify.
Numa is Service-BDC focused. EITS covers the full dealership: Sales AI, Service AI and Parts AI with one stack.
We connect to BAC, Banpro, Davivienda, BBVA and regional vehicle registries. Numa does not operate in LatAm.
These are the scenarios where our offer fits best.
We're honest: we're not for everyone.
30-min guided demo in Spanish or English with KPIs defined from day one. No contract, no commitment.
If you are evaluating Numa competitors for a dealership in Latin America, the answer depends on three variables: your primary customer channel (WhatsApp vs voice), whether you need coverage beyond Service BDC, and whether you require native Spanish support. EITS is the only Numa alternative built AI-first for LatAm, with native WhatsApp Business API, anti-fraud KYC before test drives, and full Sales + Service + Parts coverage your team can deploy in 2-6 weeks — without the US-only, voice-only constraints of Numa.
Numa specializes in voice AI for the US service lane. In LatAm, WhatsApp has 90%+ penetration. EITS runs natively on WhatsApp Business API, where your customers already are.
Numa is Service BDC only. EITS gives you specialized agents for Sales, Service and Parts in one orchestrated stack — one vendor, three role-based products.
Anti-fraud KYC before test drives lifts show-up rate from 30-40% to 70%+. Full bilingual ES/EN platform and LatAm-timezone support. Numa offers neither.
Everything you need to know before getting started.
Master guide: sales, service, parts, inventory and voice AI for LatAm.
Read moreWhen to migrate from the free app to the API and how to avoid bans.
Read moreWhatsApp KYC pre-qualification and omnichannel closing without paperwork.
Read more